Refund policy

Return & Refund Policy

Return Window

We accept returns within 30 days of the delivery date. Requests made after 30 days will not be accepted.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Unused, in its original condition, free from scratches or damage
• Includes all original packaging and accessories (charging cable, user manual, warranty card, etc.)
• Accompanied by proof of purchase or order number

The following are non-returnable:

• Devices that have been activated and linked to an account
• Damage caused by misuse, drops, water exposure, or other human factors
• Customized or personalized products
• Software, in-app purchases, or subscription services

Refund Process

Once we receive your returned item, we will inspect it within 5–7 business days. If approved, the refund will be issued to your original payment method. Please allow an additional 3–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Exchange Service

If your product has a manufacturing defect or was damaged during shipping, we offer a free replacement. Please document the damage with photos and contact us within 48 hours of delivery.

Warranty Policy

Our Smart AI Glasses come with a 12-month limited hardware warranty from the date of purchase, covering manufacturing defects. The warranty does not cover normal wear and tear, lens scratches, accidental damage, or unauthorized modifications.

How to Initiate a Return

Please contact our customer support team via:

• Email: [47agn8ojab@llteng.net]
• Phone: [+1 582 251 0785]

Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Returns without an authorized RMA will not be accepted.